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Book Store Return Policy
BOOK RETURN POLICY
WE DO NOT BUY BACK BOOKS
Ř You must contact us at: https://www.keiseruniversity.edu/store/pc/contact.asp within 48 hours of delivery and send the item back within 7 days including original receipt. NO EXCEPTIONS!
Ř All books returned must have the receipt (copy is acceptable) and this Return Policy Form included in the package.
Ř All books returned must be in new condition (including shrink wrap) and must match the receipt and exact book sold.
Ř The student is responsible for paying the return shipping and any packaging that is necessary, using any shipping method that is traceable.
Ř Only Exceptions.
o University/Institute cancels this class.
o Teacher has replaced original textbook with another textbook.
o Wrong book was shipped.
Ř If exception is applicable: You must have the receipt included to show shipping charges for a full refund. If you fall under one of these exceptions the following can happen:
o Cash Payment – Cash will be given back if returned the same day in person; otherwise credit will be given on student’s ledger card.
o Credit Card – Credit to card will be given.
o Check – Credit to be given on student ledger card only after confirmation by Accounting that check has cleared the bank.
o Charge to Student Account – Credit will go back against student ledger card.
Ř All CD’s, Software, Access Codes or Books containing Access Codes are NON-RETURNABLE under any circumstances. All sales on Microsoft Office 2010 are FINAL!
Ř All Other Purchases – The above policy applies in regards to payments by cash, credit card, check or charge.
o This is based on any merchandise being returned in “new condition”!
Contact us Online at: https://www.keiseruniversity.edu/store/pc/contact.asp
Please feel free to call the online bookstore at 954-351-4040 or 1-888-4-KEISER or come by in person at:
Keiser University Online Bookstore
4700 N.W. 15th Avenue, Suite 6C
Ft. Lauderdale, FL 33309
COMPLETE ONLINE RETURN FORM ON THE BACK