United States Army Retired Staff Sergeant Graduate Yolande Crosby said she is thankful to support fellow Veterans as part of her position as a Program Support Assistant at the Lakeland, Florida Vet Center.
“One of the most meaningful parts of my role is acting as a liaison between Veterans, clinical staff, and community partners – helping clients navigate services and access the care they’ve earned. Being part of this mission allows me to give back to those who have served, and that’s something I value deeply,” said Crosby, a Keiser University Lakeland Campus graduate, of her efforts to facilitate timely, compassionate, and efficient service.
It was the logistics field experiences she gained as a U.S. Military Supply Sergeant that first ignited her passion to lead and manage, said Crosby, who served for 20 years.
“The role sparked my interest in understanding the broader operations of an organization. After transitioning out of the military, I was motivated to deepen my knowledge of business as a whole. I began by earning a bachelor’s degree in business administration and management, which provided me with a solid foundation across various aspects of business operations. Building on that, I chose to pursue a master’s degree in organizational leadership to gain a more comprehensive and strategic perspective on leading within complex organizational structures. Each step in my academic journey has been driven by a desire to expand my understanding and effectiveness in the business world,” she said.
Crosby shared that in November 2018, with support from Keiser University Business Program Director Dr. Tracy Whitfield, Veterans Liaison Cassi Oggero, and Veterans Center Director and Licensed Clinical Social Worker (LCSW) Guiline Felix, she was able to enroll in the Veterans Administration Work-Study Program.
“The opportunity led to a pivotal moment in my career after the military, as I was offered a position to continue serving Veterans, their families, and the greater Polk County community as a Program Support Assistant. The role has allowed me to apply my academic learning in a meaningful, real-world setting while continuing my commitment to public service,” reflected Crosby.
Now thriving in her role, Crosby says her Keiser University learning experience has been instrumental in jump-starting her professional goals.
“Through engaging lectures, meaningful group interactions, and insightful discussions, particularly under the guidance of professors like Dr. Whitfield at the Lakeland campus. I gained valuable perspectives on the business world beyond my military background,” she said.
The extracurricular activities were of value as well.
Having served as President and Secretary of the campus’s international honor society Delta Mu Delta (DMD), Crosby shared that she’s thankful for the valuable experience she’s gained in coordinating and communicating chapter events, fostering member engagement, and supporting academic excellence within the organization.
“These roles have allowed me to grow as a leader while contributing to the success and visibility of our chapter,” said Crosby, while adding that she embraces the organization’s Greek namesake of “Dia Matheseos Dynamis”. Translating to “Through Knowledge, Power,” the phrase signifies the ability to manage conscientiously for social and economic good.
Delta Mu Delta is an international honor society that recognizes and rewards academic excellence in business administration programs at institutions accredited by the Accreditation Council for Business Schools and Programs (ACBSP).
Keiser University’s Bachelor of Arts degree in Business Administration focuses on an in-depth study of the functional areas of business, the business environment, including ethical business practices, and technical and communication skills needed in today’s business environment. The program offers various concentrations that allow students to specialize in a specific business discipline to enhance their career opportunities within that field. The program includes opportunities for students to apply skills and knowledge learned throughout the program.
Keiser University’s master’s in Organizational Leadership offers the education, skills, and credentials students need to contribute to the field of business, especially as it relates to human resources, professional development, and people management.
Transform Your Future at Keiser University
Since 1977, Keiser University has been empowering students like you to achieve their career dreams. As one of Florida’s largest private, non-profit institutions, founded by Dr. Arthur Keiser and Evelyn Keiser, we’re committed to your success with:
- Over 100 degree programs from associate to doctoral level
- Recognition as the No. 1 university in the U.S. for Social Mobility by S. News & World Report (2023)
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- A legacy of excellence in education spanning more than 45 years.
Don’t wait to start building your future. Contact Keiser University today and take the first step toward your dream career. Call Toll-Free: 888-KEISER-9 or Contact a Keiser Campus near you. Schedule your campus tour and learn more about our flexible programs, financial aid options, and career services support.
Keiser University Lakeland Campus graduate Yolande Crosby is now assisting fellow Veterans.
Keiser University graduate Yolande Crosby is a United States Army Retired Staff Sergeant.
The instructors at Keiser University impacted my life. They believed in my ability to become a great graphic designer, regardless of how I felt about my skills. KU helped to prepare me for the real world and got me to where I am today.
